Refund policy
At ICOBALL, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
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Be unworn, unused, and in their original condition
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Include original tags and packaging
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Be accompanied by proof of purchase
To start a return request, please contact:
Please include your order number and a brief explanation of the reason for your return.
Returns sent without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item is defective
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The wrong item was received
In these cases, ICOBALL will work with you to provide a suitable resolution.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We may request photos of the item and packaging to help resolve the issue quickly.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Final sale or clearance items
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Personalized or customized products
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Items showing signs of wear, use, washing, or alteration
Exchanges
We do not offer direct exchanges.
If you would like a different size or product, please contact our support team for assistance.
European Union Customers
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.
Returned items must be unused, unworn, include original tags and packaging, and be accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact:
Contact Us
For questions regarding returns, refunds, exchanges, or order issues, please contact:
Email: support@icoball.com
Website: icoball.com